PAYMENT
When placing an order, you will be asked to enter your credit card number, and the payment will be processed in real time. Depending on the results of this process, you may not be able to pay with your credit card. Please note that we may also be unable to accept credit cards issued overseas.
Payment method: Credit card payment (VISA, MASTER, AMERICAN EXPRESS, JCB)
Other payment methods: Credit card payment, PayPal, Amazon Pay, Apple Pay, Google Pay, cash on delivery *We only accept credit cards in the name of the person placing the order.
From the month following the withdrawal, withdrawals will be made in accordance with the terms and conditions of each credit card company.
Payment deadline For credit card payments: Payment must be made within 5 days after we send you the "Order receipt confirmation email."
Orders for which payment has not been completed will be automatically cancelled.
Please be aware of this in advance.
Payment amount: Total product price + consumption tax + shipping fee
Other Charges
About Exchange Rates:
About foreign exchange When making payment from overseas or using a card issued overseas, an exchange rate will be applied. This exchange rate is set by the payment service or credit card company you use, and a foreign exchange conversion fee will be charged. This fee is not charged by this website, but by the credit card company or payment service (PayPal, Amazon Pay, etc.). Therefore, there may be a difference in the amount depending on the difference in exchange rate between the time of purchase and the time of refund. Please note that this website cannot take responsibility for this.
*Exchange rates are set independently by each service and fluctuate daily.
Import Duties:
If you order a product via international shipping, your order may be opened and inspected by customs, and import taxes and duties may be assessed upon arrival at your destination. You are responsible for these charges. Please note that we have no control over these charges and cannot predict their amount. For more information, please contact your local customs office before ordering. You must also comply with the laws and regulations of the country or region to which the product is being shipped, and we cannot be held responsible for any violations of these laws.
The application deadline is within 5 days after placing your order.
If the product you ordered is out of stock, we will inform you of this via the "Order Confirmation Email" and may cancel your order. Please note that we cannot accept cancellations after the product has been shipped.
DELIVERY
About Shipping
• SHIPPING TO OVERSEAS DESTINATIONS
Your order will usually be shipped within 5 business days after it has been placed.
(Excluding Saturdays, Sundays, national holidays and the New Year holidays)
*Delivery times vary depending on the shipping area. Please anticipate receiving your order within 7 to 10 days after it has been dispatched.
• Delivery by: FedEx
• Shipping fee: 3,500 yen flat rate
*10% consumption tax is not charged.
[Shipping Notes]
- Regarding customs duties: Purchased items may be subject to customs duties, other import taxes, and customs clearance fees when they go through customs in the country of receipt.
- These fees must be paid by the recipient directly to the delivery company, customs broker, etc. upon delivery.
- Please note that rules regarding taxes and customs fees vary from country to country, so please contact the customs office of the country where you will be receiving the item for details.
- Please note that if your parcel is returned due to unpaid duties, you will be responsible for the cost of redelivery.
- We usually ship within 5 business days after your order is placed (excluding Saturdays, Sundays, national holidays, and the New Year holidays).
- Please note that we do not accept requests for specific delivery dates. Delivery may be delayed if there are a large number of orders.
- Shipping will be done once per order.
- Please note that if you place multiple orders, the items cannot be shipped together.
*If there is an error in the address information, we may cancel your order at our discretion. Please note.
About areas where delivery is not possible
If your shipping address is geographically remote, includes islands or other isolated locations, we may not be able to deliver to your location, and will notify you prior to shipping if shipping charges are higher than the market rate. We also reserve the right not to ship to locations prohibited by applicable export laws, and we cannot ship to P.O. Boxes or similar addresses.
*For details on delivery to areas where delivery is not possible, please contact us separately via CONTACT.
• SHIPPING WITHIN JAPAN
Your order will usually be shipped within 5 business days after it has been placed.
(Excluding Saturdays, Sundays, national holidays and the New Year holidays)
• Delivery company: Yamato Transport
• Delivery fee: 880 yen (tax included) nationwide
• Only within Japan: Free shipping for orders over 16,500 yen (tax included)
*The total price shown includes consumption tax.
Cash on delivery
Yamato Transport COD fee (tax included)
If you choose cash on delivery, a cash on delivery fee will be charged.
・10,000 yen or less: 330 yen
・30,000 yen or less: 440 yen
・100,000 yen or less: 660 yen
・300,000 yen or less: 1,100 yen
We usually ship within 5 business days after your order is placed. (Excluding Saturdays, Sundays, national holidays, and the New Year holidays)
Please note that we do not accept requests for specific delivery dates.
If there is a large number of orders, delivery may be delayed.
Shipping will be done once per order.
Please note that if you place multiple orders, the items cannot be shipped together.
[Shipping Notes]
- Please note that if there is a large number of orders, or if there are consecutive holidays due to weekends, national holidays, or company holidays, delivery may take longer than usual.
- Please note that it may take longer than usual to deliver to Hokkaido, Okinawa, remote islands, Tohoku, Chugoku, Shikoku, and Kyushu within Japan.
CANCELS AND RETURNS
Cancellations, returns and exchanges
Regarding order cancellations, we do not accept cancellations of orders from customers as a general rule, except in cases where we are unable to deliver the product due to circumstances on our part. Thank you for your understanding.
Regarding returns and exchanges: We take every precaution to ensure the quality of our products, but if any of the following problems occur during delivery, we will handle the return or exchange at our expense.
・If the product is damaged or soiled
・If a product different from the one you ordered is delivered
If you wish to return or exchange an item, please contact us at the address listed below within 7 days of receiving the item. We will contact you by email or phone at the address you provided when placing your order. Please keep the item in the original packaging it was delivered in. If an exchange is not possible due to an item being sold out, discontinued, or limited edition, we will refund the product price and bank transfer fees.
Regarding cooling off period: As our products are sold by mail order, the cooling off period does not apply. Please be aware of this in advance.
Please note that we do not accept returns or exchanges due to customer convenience. Please note that we cannot accept returns or exchanges in the following cases:
- Products that have been delivered more than 7 days ago
- Products that have been used by the customer
- Products that have been damaged or soiled by the customer
- Products that have been modified or repaired by the customer
- Products with accessories such as boxes, tags, and manuals that have been soiled, broken, or lost
Regarding differences between screen displays and actual products, the colors and textures displayed on the product page may differ from the actual product depending on your monitor environment, OS, and browser version.
When you receive a defective product, please check immediately for any damage. If the product is defective, damaged during delivery, or the wrong product is delivered, please contact us within 7 days of receiving the product. We will repair or replace the product at our expense. If repair is not possible, or if the product cannot be replaced because it is sold out, discontinued, or limited edition, we will refund the product price and bank transfer fees.
Please note that if you do not contact us within 7 days, your request may not be accepted.
Please note that we cannot accept returns or exchanges for reasons due to customer convenience, such as the product being different from what you expected, or for products that have been used.
If you wish to receive a refund or exchange, you must return the product to our store. Please note that you will also need to return the product if it is defective.
All products sold in our store meet the quality standards of the manufacturer and have passed the inspection standards of domestic authorized distributors. Small scratches and scuffs that are unavoidable during the manufacturing process, dents and black spots that are specific to the material, etc. are treated as good products, so please understand that we cannot accept returns or exchanges for these reasons.
Return Period: In principle, we do not accept returns after an order has been placed. Thank you for your understanding.
For incorrect or defective products, please contact us by email or phone within 7 days of receiving the product.
Please note that we cannot accept returns, exchanges, or repairs after 7 days, even if the product is unused.
If you wish to return, exchange or repair an item, you will need to return the item to our store.
If you would like to exchange the size, we will only accept unused items that are in stock. Shipping costs will be borne by the customer.
Return shipping costs will be borne by the customer for returns due to customer's convenience. If the product is defective, we will cover the cost.
